home/categories/knowledge-base/anthropics-knowledge-work-plugins-customer-support-skills-ticket-triage-skill-md
knowledge-basedocumentation
ticket-triage
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
maintainer
anthropics
آخر تحديث 3/13/2026
النجوم
11082
التفرعات
1264
quick start
Installation and usage
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
التثبيت
$ install --globalskills.sh
الاستخدام
بعد التثبيت، يمكنك استخدام هذه المهارة بتشغيل الأمر التالي في الطرفية:
skills use ticket-triage