home/categories/knowledge-base/anthropics-knowledge-work-plugins-customer-support-skills-ticket-triage-skill-md
knowledge-basedocumentation
ticket-triage
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
maintainer
anthropics
업데이트됨 3/13/2026
스타
11082
포크
1264
quick start
Installation and usage
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
설치
$ install --globalskills.sh
사용법
설치 후 터미널에서 다음 명령을 실행하여 이 스킬을 사용할 수 있습니다:
skills use ticket-triage