home/categories/sales-marketing/anthropics-knowledge-work-plugins-customer-support-skills-customer-escalation-skill-md
sales-marketingbusiness
customer-escalation
Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.
maintainer
anthropics
更新于 3/13/2026
星标
11082
分支
1264
quick start
Installation and usage
Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.
安装
$ install --globalskills.sh
使用
安装后，您可以通过在终端运行以下命令来使用此技能：
skills use customer-escalation