home/categories/knowledge-base/anthropics-knowledge-work-plugins-customer-support-skills-ticket-triage-skill-md
knowledge-basedocumentation
ticket-triage
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
maintainer
anthropics
更新于 3/13/2026
星标
11082
分支
1264
quick start
Installation and usage
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
安装
$ install --globalskills.sh
使用
安装后，您可以通过在终端运行以下命令来使用此技能：
skills use ticket-triage