home/categories/productivity-tools/udacity-cd14715-claude-code-classroom-lesson-04-claude-code-config-exercise-solution-claude-skills-sla-calculation-skill-md
productivity-toolstools
sla-calculation
Calculate SLA deadlines for support tickets based on customer tier and urgency. Use when determining response deadlines, checking SLA compliance, or when user asks about SLA, deadline, or response time requirements.
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udacity
更新於 1/20/2026
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quick start
Installation and usage
Calculate SLA deadlines for support tickets based on customer tier and urgency. Use when determining response deadlines, checking SLA compliance, or when user asks about SLA, deadline, or response time requirements.
安裝
$ install --globalskills.sh
使用
安裝後，您可以透過在終端機執行以下指令來使用此技能：
skills use sla-calculation